The Project Management Program allows clients to gain control of their voice, data & POS maintenance agreements by giving the client complete control of their service call data. Our clients realize cost savings both by removing maintenance from services that were not necessary and negotiating better rates on their critical services.

How It Works

Does it make sense to receive your monthly/quarterly SLA reports directly from the vendor providing you their service? 

We analyze the data for all of your POS, Voice and Data service calls to provide you with an independent set of data.  When changes are made to this data on the vendor end, we assign action items and track them until the change is confirmed by you.

We capture your data in nearly any format, including electronic links to your vendor’s systems,  from which to run your own customizable reports.  You are able to look at this data broken out by category, or just as easily, combine the data to see your true costs on your service tickets as well as your project tickets.  We have well tested, world class processes and highly trained people who are experts in managing and analyzing large amounts of data.

An Account Executive will be assigned to your account to help manage your data.  The AE will work with you during the life of your account – this support is fully included. 

Your time will be better spent on strategic vendor issues!

Features & Benefits
  • Reduce costs on your Maintenance Agreements – don’t pay for services you are not using
  • Run your own reports – don’t be glued to your vendor’s data
  • Customize and track service calls
  • Measure SLAs with your own independent data  - track changes made to your Priority codes
  • Track Projects the way you want them tracked: Open/Closed/On-hold tickets
  • Measure the status of the project
  • Categorize tickets