At RAY • ALLEN we understand that asset maintenance contract management can be a daunting task. Our web-based application RACSystem was developed to make this problem as negligible as possible for you. RACSystem is customized to meet your specific needs and is not a rigid application requiring adjustments from you. As an added value to RACSystem , RAY • ALLEN dedicates a personal program support team to ensure that all issues are handled promptly and correctly.

How It Works

We eliminate duplicate billings on maintenance contracts. RACSystem (RACS) audits by multiple attributes to ensure this does not occur.

We eliminate paying for service on assets that have been removed. Our system audits assets in your network and matches this to the maintenance contracts.

We eliminate charges for equipment placed on RMA. Our system manages RMA’s and makes the task simple for your team. This results in serious savings on time and maintenance.

We manage your IT assets’ locations, enabling fast response to an outage on that critical IT asset, without needing to check coverage first. Delivering the right part to the wrong address only prolongs the outage, and costs your business real money.


Features & Benefits
  • Comprehensive Contract Management
  • Asset Life Cycle Management
  • Asset Software Management
  • Optimized Location Management
  • Complete Transaction History
  • Software License Tracking
  • Track RMA’s