Integrated Service Program

One of the biggest challenges facing today's IT management and procurement staff is dealing with multi-vendor hardware across many site locations. We are able to draw from the vast array of technical expertise from our numerous manufactures and business partners. The Integrated Service Program utilizes RACSystem^© to simplify and control procuring, managing, and tracking Printers and RF Equipment. RACSystem^© provides one coterminous service contract, with one invoice, and one organization to control the process.

The ISP provides you depot and field service programs from a wide variety of manufacturers and factory authorized 3rd party maintenance organizations. Through our "Best in Class" service provider alliances; we provide thousands of factory-trained technicians throughout the U.S. , Canada , and the world. We will source the maintenance plan that best suits your specific needs.

Within RACSystem^© we offer a variety of depot service programs and nearly limitless on-site service coverage. Included in our service and support solutions are:

• 24 X 7 X 365 online and Toll Free Dispatch Service
• On-site Next Business Day Response
• On-site Four Hour Response
• On-site Four Hour Response 24 X 7
• Two Day Depot Service
• Three Day Depot Service
• Five Day Depot Service
• Ten Day Depot Service
• Advanced Exchange Depot Service
• Custom Service Plans

Products Serviced

The ISP Currently has alliances with manufacturers and factory authorized service providers to control the following: