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At RAY • ALLEN we understand that SMARTnet™ management can be a daunting task and because of that we have developed a custom Web application, RACSystem© , to make this problem as negligible as possible for you. RACSystem© is customized to meet your specific needs and not a rigid application requiring adjustments from you. As an added value to the web-based RACSystem© , RAY • ALLEN dedicates a personal program support team to ensure that all issues are handled promptly and correctly.
- Program Customization- RAY • ALLEN has already developed the industry leading SMARTnet™ management program. Yet we know there are always possibilities for improvement. Because RACSystem© is developed "in-house" the program development team is available to make customizations to meet your specific needs.
- Financial Implication Reporting- RACSystem© custom reporting provides the CIO, CFO, and CEO financial information related to not only the SMARTnet™ contracts but also the Cisco hardware associated to the contracts.
- SCC Audit Capabilities- Easily audit physical inventory with Cisco SCC.
- SMARTnet™ Support Team- RAY • ALLEN assigns a specialized support team to monitor and manage your SMARTnet™ contracts.
RAY • ALLEN ’s extensive industry expertise has earned us the reputation of providing affordable, customized solutions to meet your individual needs. From maintenance to upgrades, RACSystem© fully manages your equipment contracts guaranteeing the highest levels of service and value.
To receive a personal demonstration of how RACSystem© can improve your business, click here.
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